Shipping & Returns
Disclaimer
A garment from time to time may have very slight variations in patterns/colours due to availability of materials at the time. All garments are hand produced and therefore all measurements are approximations. A lot of our garments are hand embroidered and therefore fragile in their use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
Care
As our garments are delicate in nature, we would suggest that they are very gently hand washed only (we do not accept responsibility for any damage caused during washing/drying) – do not dry clean/tumble dry or wash with other garments.
To rid creases they should be very gently hand steamed (using a low powered/low heat setting
hand steamer).
Shipment
The customer is responsible for payment of any customs, duties, taxes, or other charges imposed by the customs department of their country.
The customer is responsible for making sure the address they provide at the time of sale is accurate and complete, including all necessary information (including apartment or unit number) for the shipment to be successfully delivered by the shipping company.
If the customer does not provide the accurate or complete address and the shipment cannot be delivered or is returned, the customer will be responsible for paying the shipping fees to re-ship the goods.
Refund policy
We do not accept returns or exchanges unless the item you purchased is defective.
If you receive a defective item, please contact us at info.deenmodest@gmail.com with details of the product and the defect and we will assess accordingly.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
You can always contact us for any return question at info.deenmodest@gmail.com